byBnD Games
Sudoku support
Help with Sudoku byBnD: ads, the purchase, saved progress and personal data.
Common questions
Can I play without internet or an account?
Yes. The game needs no account and works offline. Buying ad removal, restoring a purchase and downloading updates need a connection.
When do ads appear?
A full-screen ad can only appear after you win a puzzle. It never appears during a game, on pause or when you open the app, and not every win is followed by an ad.
How do I remove ads?
In the game, choose the option to remove ads. It is a one-time purchase through the App Store or Google Play, at the price the store shows before you confirm. It removes all ads and is not a subscription.
I changed devices or reinstalled the game. How do I restore my purchase?
Sign in to the store with the same account you used to buy, open the game and choose the option to restore the purchase. You do not pay again. A purchase made on the App Store works on Apple devices and one made on Google Play works on Android devices; it does not move from one store to the other.
How do I ask for a refund?
The store sells and charges for the purchase, and refund requests go to the store: for Apple, at reportaproblem.apple.com; for Google Play, through your account's order history or Google Play Help. In Brazil, you can withdraw from the purchase within 7 days without giving a reason; in the European Union and the United Kingdom, the withdrawal rules the store shows at purchase apply. If the store refuses a request you are entitled to, email us with the order number: we reply within 5 days and make sure your right is met, as the terms of use explain. After a refund, ads appear again.
Will I lose my progress if I change devices?
Yes. Progress, recent wins and statistics are kept only on the device; there is no cloud save or transfer between devices. Removing the game or clearing its data may also erase progress, and we hold no copy to recover it. Your ad-removal purchase is not lost: just restore it.
How do I continue a puzzle?
Open Sudoku and choose Continue on the home screen. You can also choose New game to see the available puzzles.
What data does the game use?
The game has no account and does not ask for your name or email. Your progress stays on your device. Ads are provided by Google AdMob, and usage measurement (Firebase Analytics, by Google) only works with your permission. The privacy policy explains each case.
How do I change my choice about ads and measurement?
Open “Privacy options” inside the game. You can review your choice at any time; the change applies from then on.
How do I make a request about my personal data?
Email dpo@bybnd.com.br or contato@bybnd.com.br and tell us what you need: to know what data we handle, to correct or delete it, or another request provided by law. No account is needed. Because the game has no login, include the installation identifier the game shows under “Privacy options” when measurement is allowed; it is how we locate the measurement records of your installation. Do not send passwords, identity documents or card details.
How do I contact support?
Email contato@bybnd.com.br with the app version, your device model, the system version and what happened.
byBnD Games
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